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1. How much do I need to pay for my order?

New customer first time order payment will include the following:
Processing fee for service activation and installation
Equipment Charge – please contact our customer service to see how much the charge is.
The first order payment is a one-time payment which must be received before order got processed.

2. How do I pay my order?

To process your order, we must receive the first time order payment in advance. There are several different ways of making first time order payment:
Provide credit card and authorize us to charge
Make payment from your online banking and select payee as CIK telecom from all of major Canadian banks including (TD, National bank, Scotia bank, Royal bank, CIBC and HSBC) and put your order ID as account, please allow 24 hours for us to receive payment from the bank.
Pay by Authorized Debit from your bank account – please be aware in order to avoid activation delay, we need to receive the cheque around 20 days prior to the activation day you required for your service.
Pay by Cheque – please be aware in order to avoid activation delay, we need to receive the cheque around 20 days prior to the activation day you required for your service.
Pay by Cash or Debit – it is accepted in each CIK office.

3. How do I pay my monthly invoice?

At the 2nd day of every month we will send out email notice for your current invoice and you can check your detailed invoice online from my CIK portal, to make payment for your monthly invoice, you might select the following options:
Pay by Authorized Debit from your bank account – You need to fill PAD form once and send back to care.cs@ciktel.com, then your payment of invoice will be deducted from your bank account at the 10th of every month. Please make sure you have enough funds on your bank account to avoid NSF charge from your bank and us.
Provide credit card and authorize us to charge automatic
Make payment from your online banking and select payee as CIK telecom from all of major Canadian banks including (TD, National bank, Scotia bank, Royal bank, CIBC and HSBC) and put your order ID as account, please allow 24 hours for us to receive payment from the bank.
Pay by Cheque – please send out the cheque as early as possible.
Pay by Cash or Debit – it is accepted in each CIK office.

4. How much would my first invoice have?

CIK invoices are generated on the 1st day of month to include last month variable charge such as long distance plus this month fixed monthly fee.
Your first CIK invoice might be larger as it might include two month charge from the day your service activated till then end of next month.
All invoices are charged with provincial and Federal tax on top of the invoice amount.

5. Do I receive monthly invoice?

At the beginning of every month, we will send you notice of invoice amount by email and you need to login into My CIK account to check invoice details.

6. Can I receive paper bill for my invoice?

All of your monthly invoices are stored online within My CIK account, so we do not mail paper bill to protect environment, you can download and print. If you need paper bill mailed by us, there is a monthly charge 2$ +tax extra.

7. When CIK charge my first bill after my service activate?

Our Invoices are generated on the 1st day of every month, so your first bill will be billed from the activation date in the previous month to the end of this month. For eg: if your service is activated on May 6, your first invoice will be on June 1st and it will bill your service charge from May 6 till June 30. The first bill will across two months.

8. Will I be notified by CIK once my contract ends?

Some of CIK plans might have one year contract which has been showing in the printed order when you signed up, therefore we will not notice you separately. After 1 year, it is becoming month to month basis without contract.
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