You have chosen to subscribe to one or more CIK Services. Your order for each Service will be confirmed and you will have entered into a binding contract with us about that Service upon the earliest occurrence of one of the followings:
a) you have submitted an order with our reception over the phone
b) you have submitted an order online through our web site and it has been accepted by CBS
c) you have submitted an order through email and it has been accepted by CBS
d) you have signed a hard copy of service agreement or purchase order which has been returned to us
As an account owner, you are responsible for completing the agreement and you are responsible for:
a) information you provide accurately and truthfully represent your business or personal identity
b) you will not use the CBS Services, directly or indirectly, for any fraudulent undertaking or in any manner to interfere with the operation of these Services
c) all charges on your account
d) making sure that no third party has authorized access to your account and services or
e) you must ensure someone who uses CBS services under your account with your authorization complies with this agreement
Yes, CBS reserves the right to suspend or terminate your Services or any portion thereof without prior notice. We may suspend, block, disconnect or cancel all of your services, equipment, accounts. Causes for taking such an action include:
a) You breach or fail to comply with any part pf the contract, including failure to pay CBS in accordance with the contract, you have past due date charges owing to CBS or CIK company.
b) You fail to comply with the policy related to responsible use of CBS services
c) CBS would have to incur unanticipated, unaccounted for, unusual or unreasonable expenses
d) You exceed your credit limit
e) You harass, threaten, abuse, annoy or offend our employees or agents
f) You fraudulently or improperly seek to avoid payments to CBS
All CBS customers are receiving invoices via email by default therefore we do not provide paper bill if customer has no special request. We encourage customer to view their bill via email to save the environment.
When the Service is activated, Subscriber is responsible for providing us with a valid email address and a payment method that we accept. We reserve the right to stop accepting your payment method or your payments. Subscriber is responsible for paying all charges, including long distance charges plus all applicable taxes thereon, for the Services subscribed for from CBS , the calls made via Subscriber's telephones or telecommunications systems or the calls made using any number or authorization access code assigned to Subscriber; You also agree to make all your payments by pre- authorized debit or credit card payment with the card number you give to CBS during the activation process unless you have written notice to stop the pre-authorized debit or credit card payment.
CBS will provide customer with a monthly on-line invoice for services and send the invoice to customers by email within 5 days from the invoice generation date. For new registered customers, the 1st bill will include previous month monthly fee and variable charges such as long-distance charge, internet usage and pay per view etc. calculated by days from the date customer sign-in plus current month monthly charge. For current customers, it includes previous month variable charge plus current month monthly charge.
Your billing cycle starts first day of each month and the due date will be the last day of each month. If we do not receive your payment of an amount due on your account by the required due date, a late payment charge of 1.8% will be applied and added to your next invoice.
If any charges due for Services are unpaid for any reason including, without limitation, non-payment or declined Credit Card charges, CBS may suspend or terminate the Services and all accrued charges shall immediately be due and payable. Neither suspension nor termination shall relieve Customer from the obligation to pay all amounts owing under this Agreement.
Please understand that CBS billing is online by email monthly and it is difficult for CBS to confirm if you receive the monthly billing by email. You agree to waive your rights to receive at least ten (10) days of notice from CBS regarding the amount that CBS will debit from your account. CBS may send you messages about your billing from time to time, but CBS is not obligated to do so. CBS may change or cease its messages at any time without notice to you.
If you have any questions or disagree with charges regarding to your bill, you must contact us within 90 days of the invoice due date, otherwise we will presume you have accepted all charges. We will reverse any charges within 30 days if any of those discrepancies resulted in unauthorized or incorrect charges on your account. However, CBS reserve the right to correct any error in billing for a period of up to 12 months and apply the appropriate charges retroactively.
CBS might give discount to or waive one-time charges such as Processing Fee, Activation Fee, Shipping and Handling Fee and Hardware Purchasing Fee etc. at intervals for promotion. For the part of the one-time charges which was discounted away or waived, if customers cancel the service within 30 days, the discounted or waived portion will be charged back to the original level. If customers cancel the service after 30 days from the service activation, there would be no charge back for the one-time fee discount.
b) Monthly service discountCBS might give new customers monthly service fee discount from time to time based on the term specified by the respective promotion. The common terms might be 1 month, 3-months, 6-month, 1 year, 2 years etc. The monthly service fee discount will stop automatically at the maturity of the pre-stated terms and monthly fee will be back to the original price. We will not renew any of the discounts on our own initiative nor choose any service plans other than the corresponding standard service plans for customers. It is the customer's responsibility to contact us before the expiration date of the discount promotion and select a new service plan available at that time which can better serve customer's needs. If customers cancel the service within the term, previously discounted service fee will be charged back to make the previous monthly service fee be back to the original price.
a) Taxes: Prices, fees and rates for Service do not include customs duties, sales, use, value added, excise, federal, state, local, public utility or other similar taxes. All such taxes, which are applicable, shall be paid by Customer and will be added to any amounts otherwise owing by Customer under the Agreement. No taxes shall be included in any refund to Customer under the Agreement.
b) Number porting out fee: Per CRTC rules, customers have the right to switch phone numbers between phone companies. However, we must pay certain costs to get number ported in or out. CBS may waive the porting charge during promotion period from time to time. If customers cancel porting within 3 days before the targeted porting date or terminate CBS service within 90 days from port-in date,
$25 porting administration fee will be charged. To transfer a CBS number to another company when you cancel CBS service will result in an administration fee of $25 per number as well.
c) Activation, processing fee, shipping and handling fee: This fee would cover the cost of service activation, processing, shipping and handling cost etc. and it is non- refundable once order is processed.
d) Installation charge: CBS usually charges a processing fee which covers the standard installation or setup required for starting using CBS’ service, therefore no extra installation charge would be required. However, if customer requests non- standard installation or setup, an installation charge will be applied based on the distance, hours and material.
e) Configuration charge: If customer uses own equipment, there may have some charges for configuring the device.
f) On-Site Service Fee: CBS Field Support Department has its troubleshooting procedure to help customer investigate and solve customer issues more efficiently, however if customer due to personal reason to requests CBS on-site tech to visit which is not within CBS free service category, an on-site service fee will be
charged based on the distance, hours and material required. CBS has the sole authority to decide the visit is free or not. The following visits will be charged:
1) Request to replace defective modem
2) Request to connect customer equipment
3) Request to configure customer own router/computers
4) For customer reported issues which are identified as due to customer own reason or unable to duplicate the issue.
g) DMC charge: DMC charge refers to Diagnostic maintenance charges which major ILEC and cable companies get approved in CRTC tariff. Once we open trouble tickets to our last mile providers such as Bell/Rogers/Telus/Cogeco/Videotron/Shaw etc. and if the issue is not found or it is identified due to customer own issue, a DMC charge will be billed to CBS. We will investigate the DMC and will pass the charge to the customer if it is proved to be customer own issue.
h) NSF charge and Credit card charge back: For failed PAD bank transaction, returned Cheque or credit card charge back, a finance charge will apply.
CBS reserves the right to check subscriber's credit record before activating the Services. Should CBS at any time consider a prepaid credit deposit to be insufficient, a further credit deposit may be required before it provides, continues, or reinstates the services to subscriber. CBS will determine, at its discretion, how subscriber's deposit or other security will be allocated to satisfy outstanding amounts owed by subscriber to CBS. By subscribing to the services, subscriber authorizes CBS to investigate subscriber's credit worthiness, exchange credit information with credit reporting agencies on an ongoing basis and agree from time to time, to provide appropriate authorizations and financial information as CBS may reasonably request for this purpose. All deposits or other prepayments made by a subscriber in connection with the services will earn no interest.
a) Service depositCBS may ask for a service security deposit if CBS is not satisfied with customer's credit history. The Service security deposit will be kept for a minimal of 2 years without interests and it will be returned to customer either:
1) Upon service cancellation, it will be released to customer's account and applied to any unpaid invoice charges
2) Upon customer request after two years, if customer has good payment history with CBS
b) Device depositCBS may ask for a device security deposit for some specific hardware and the deposit will be held without interest. The Hardware deposit will be kept for a minimum of 2 years without interests and it will be returned to customer either:
1) Upon service cancellation, it will be released to customer's account and applied toany unpaid invoice charges
2) Upon customer request after two years, if customer has good payment history with CBS
Equipment refers to the boxes (CPE) required at customer site so that CBS can provide service to the customers. From time to time, there are two different options for CBS to provide CPE to the customers: Free Rental or Purchased.
a) Free Rental: All CPE boxes for which customers paid or received without deposit when service started usually come with 1-year warranty term.
b) Purchased: Boxes which are sold to the customers at the original or discounted price. Warranty: CBS provides life time warranty to the Rented or sold CPE if customer is using CBS service, if the CPE breaks due to non-man-made damages, CBS will replace the CPE free of charge. For man-made reasons example due to using wrong power adaptor, pouring water into the box, physical damage etc., customer needs to buy new CPE and CBS will ship it free. Upon the service cancellation, CBS is not responsible for any liabilities of the CPE from the date of service termination.
c) Other importance points you may need to know:1) If CBS purchased equipment from 3rd party requested by you. The warranty would be covered by manufacturer’s warranty.
2) All hardware customers obtain either free rental or purchased from CBS are developed/designed for using CBS service only
3) When customers obtain these hardware via purchase, CBS has already offered big discount to offset the purchase cost;
4) These hardware are provided life time warranty if customer remains using our service;
5) Once customer service is disconnected, any hardware provided by CBS will automatic lose warranty from CBS;
6) CBS has no obligation to guarantee any of CBS equipment would be working with any third party’s service;
7) CBS will not provide any support to those hardware including changing configuration, firmware upgrading, repairing, exchanging etc. after CBS service is cancelled;
a) Make sure you provide correct information to us
b) Ensure CBS has right to access and use inside wiring at your services address
c) Permit CBS to install, replace, remove, update and configure software as required to provide CBS services.
d) Please note CBS is not responsible for configuring or wiring your existing hardware or equipment.
CBS will request your existing service provider to port in your existing phone number.
1) Make sure you have the right to make the request
2) Authorize CBS to share your existing service provider your related information for the request (which may include your personal information like: name, address and phone number)
3) You are responsible for any payments or charges owed to your existing service provider
b) Port from CBSBased on your request to port your phone number to a new service provider and if your account and phone numbers are active CBS will cancel your business phone services and you will be responsible for all fees including early cancellation charges if applicable.
As it is mandatory to provide VoIP 911 service per CRTC, CBS may charge a service fee per month to provide this emergency service. Depending on where your company is, these fees may be variable.
a) Non-Availability of Traditional 911 or VoIP 9-1-1 Dialing Service . CBS offers on its VoIP phone service, a form of 911 Dialing service (911 Dialing) that is like traditional 911 (911) service but has some important differences and limitations when compared with enhanced 911 Dialing service (VoIP 9-1-1) available in most locations in conjunction with traditional telephone service. With both traditional 911 and VoIP 9-1-1 Dialing service, your call is sent directly to the nearest emergency response center. In addition, with traditional 911 dialing service, your call back number and address are visible to the emergency response center call- taker. With VoIP Phone’s 911 Dialing service, your call is sent to a national emergency call center. The emergency operator answering the call may not have your call back number or your exact location, so you must be prepared to give them this information. The call center operator will confirm your location information and then transfer your 911 call to the emergency response center nearest your location. You authorize us to disclose your name and address to third-parties involved with providing 911 Dialing to you, including, without limitation, call routers, call centers and local emergency centers. The customer agrees to inform any user and potential users of the service the natural and the limitations of the provided 911 service.
b) Registration of Physical Location Required. For each phone line that you utilize with the Service, you must register with CBS the physical location where you will be using the Service with that phone line. Your initial location will be registered as a part of subscribing to the Service. It is incumbent on you to confirm the accuracy of your physical address via your online account if you have any changes, additions or transfers of phone numbers. When you move the Device to another location, you must update your location. If you do not update your location, 911 calls you make may be sent to an emergency center near your old address. You may update a location by logging on to your online account or contact our 24/7 support centers. For purposes of 911 Dialing, you may only register one location at a time for each phone line. Regardless of what address you register for a portable device (such as Wi-Fi, CBS V-Phone or Soft Phone), emergency calls you make from these devices will be routed to the CBS national emergency response center.
a) CBS may interrupt the Services to Subscriber at any time for any duration of time, without any notice or liability, to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other reasons as may be required. CBS service is provided to the Subscriber on a best-efforts basis. Subscriber acknowledges that CBS VoIP service requires high-speed internet connectivity. Poor or lack of internet connectivity, power failure, computer viruses and the like (Connectivity Issues) will cause service interruption and or failure of the service to function. It is the responsibility of the Subscriber to remedy these Connectivity Issues.
b) Any act or omission of any third party (including any other local telephone company, any connecting carrier or underlying carrier or other provider of connections, facilities, or Services)
c) Subscriber's conduct, acts or omissions, or the operation or failure of Subscriber's equipment or facilities.
d) Any event beyond the reasonable control of CBS including acts of God, inclement weather including lightning, labor disputes, riots or civil disputes, war or armed conflict, any law, governmental order, decision or regulation, or order of any court of competent jurisdiction.
e) Any charges by third parties including other telephone companies or wireless carriers for services. Subscriber agrees to indemnify and hold harmless CBS against all claims, including fees and expenses of counsel, resulting from Subscriber's use (or the use by others with Subscriber's explicit or implicit consent) of the Services, Subscriber's codes, facilities or equipment, which causes direct or indirect damage or harm to another party or to the property of another.
f) Any charges by third parties including other telephone companies or wireless carriers for services. Subscriber agrees to indemnify and hold harmless CBS against all claims, including fees and expenses of counsel, resulting from Subscriber's use (or the use by others with Subscriber's explicit or implicit consent) of the Services, Subscriber's codes, facilities or equipment, which causes direct or indirect damage or harm to another party or to the property of another.
