You can call our customer service line, send request to care@cikbusiness.com, or update it on customer portal online.
- If your invoice or deposit was made by credit card, it will be refunded back to the credit card by default.
- If the credit card holder and account holder name is different, we must obtain the written consent from the account owner and credit card holder to both agree to refund to credit card or refund by cheque.
- If the credit card is expired, we must obtain the written consent from the account owner to agree to refund by cheque or credit card.
- If the payment was made by bank transfer or cash, a refund cheque to the account owner will be mailed to the customer.
| Name of Charge | Amount | Description |
|---|---|---|
| PAD Payment Declined | $20.00 | Applies when your pre-authorized debit payment is denied, which could be due to NSF (Non-Sufficient Funds) in your account, ACL (Account Closed) or Payment Stopped. |
| Financial Charge | $30.00 | Applies to your account when there is a retrieval request or a charge-back for credit card payment. |
| Reissue Cheque Fee | $15.00 | Applies when we need to reissue the refund cheque. |
| Suspension/Account Processing Fee | $65.00 | Applies when your services are suspended for non-payment or when placed in a non-payment status. |
| DMC Charge | $200.00 | Refers to Diagnostic Maintenance Charges, applies where a field technician needs to visit to troubleshoot for customer's own issue. |
**Charges under Administration cost section are subject to change without prior notice.