CIK Business Phone system is using a cloud phone system, also known as a hosted PBX or cloud PBX, is a VoIP (Voice over Internet Protocol) phone system that uses the internet to transmit and receive calls.
Instead of being hosted on a business's own hardware, the system is maintained and managed by a third-party provider. This allows businesses to access their phone system from any device with an internet connection, making it a flexible and scalable communication solution.
CIK Business Phone service offer features like call routing, voicemail, and conferencing etc.
A caller can leave a voice message when calls aren't answered. You can check voicemail on your phone set press envelope icon on the phone, or dial *98 on the phone then follow the menu instruction (attached how to check voicemail document in detail).
OR you can check your voicemail by your email boxes. Please make sure you provide the right email address to us, our technical support will setup in your phone system.
When you are not in office and unable to answer incoming call in office phone set, you can set up call forwarding to another phone number to answer the call.
You can setup call forwarding on your IP phone set yourself or call technical support to do it on your phone system.
1. How to setup call forwarding instruction on a Yealink IP Phone?
Detailed Steps:
- Access the Call Forwarding Menu:
- Press the Menu softkey on the phone.
- Select Features > Call Forward.
- Choose Forwarding Type:
- Always Forward: Forwards all incoming calls.
- No Answer: Forwards calls after a certain number of rings (if not answered).
- Busy: Forwards calls when the phone is already in use.
- Enter Forwarding Destination:
- Dial the phone number or extension you want the calls forwarded to.
- Save Settings:
- Press the Save softkey to save the changes.
To disable forwarding, select Disabled from the corresponding field and save.
- Disable Forwarding (if needed):
- Select the desired forwarding type and select Disabled from the corresponding field.
- Press Save to disable forwarding.
2. How to setup call forwarding instruction on the regular phone set (not IP Phone)
Please check Call forwarding instruction.
When you are in the phone conversation, you can transfer existing phone calls to different phones, departments or a specific person's cell phone. There are three type of call transfer to transfer a call on a Yealink phone, press the "Transfer" soft key during an active call. You can then dial the number you want to transfer the call to and press "Transfer" again to complete the transfer. Alternatively, if you have programmed a speed dial key for the recipient, you can press that key directly.
Detailed Steps:
- During an active call, press the "Transfer" soft key.
- Enter the number: you want to transfer the call to.
- Press "Transfer" again: to complete the transfer.
Alternatively, if you have programmed a speed dial key for the recipient, press that key directly.
Attended vs. Blind Transfer:
Attended Transfer (press call softkey, dial the number you want to transfer): You speak with the person you're transferring the call to before completing the transfer.
Blind Transfer (press B Transfer softkey): You transfer the call immediately without speaking with the recipient.
Canceling Transfer:
You can cancel the transfer before the call connects by pressing the "Cancel" soft key.
If you are using a CIK Business provided IP Phone sets, please check your phone sets if there is DND (Do Not Disturb) icon your IP Phone. If yes, press softkey DND on the phone set to cancel DND.
if there is any internal network device or connection change, like Modem, firewall, router and switch change, please make sure the phone is connected correctly and restart all of the devices.
If you have tried all of the above, but the phone still does not work, please contact our technical support team.
Please check if your phone is connected to internet and power is on. When you pick up phone, you can hear dial tone or not.
Usually, the issue is caused by the internet not working or powered off.
If you have checked all of them yourself, and the problem still exists, please call our technical support hotline.
Please check your internet modem and internal network devices (router and switch) connection are right.
Check if there is any download Apps up and running in your company computers or mobile phone.
You can do speed test with https://www.speedtest.net to see if there is any network slow or unstable issue.
Finally, you can reboot your modem/router/switch/phone sets to see if it can solve this issue,
After you check everything above, the issue cannot be solved, please contact our technical support.
By default, our phone service provides Canada and international calling.
When you call North America long-distance call, please dial: 1+ phone/mobile number.
Other international counties please dial: 011+ country code + city code + landline phone number or 011+ country code + cell phone number.
If you still have any specific international LD calling issue. please call our technical support.
Please send those unwanted numbers to technical support to setup in your phone system in the cloud.
An auto attendant is an "AI" receptionist that is available 24/7 for your business and it can help redirect calls to the right person in the business without human intervention. If you want this feature, please call our support team to get help.
The Call Waiting feature allows you to answer another call during a call. When you answer the second call, the first call becomes ready to answer. When you are on a call, the notification tone will alert you to have another call. If the feature of phone set allows, the new phone number will also be displayed on the phone. If you want to pick up the call, press the answer button or the metallic reed answer the second call.
Yes, you can. Please contact our sales team in detail first, then our support team can activate it for your phone system.
CIK supports E911, if you have any emergency, you can dial 911 to get connected to the E911 centre. However, you must make sure your company address registered with us is correct and you should not block your caller ID. If your internet is not working, your CIK phone would not work. So please make sure you always have a backup cell phone for 911 calls. Please read CIK terms about the limitation of E911.
To enable call parking, activate it in the customer's service configuration.
*70 is the service code that an end user dials to park a call.
*71 is the service code that an end user dials to retrieve a call from the parked status.
To block your number when making a call so that the recipient cannot see your number.
Activate: 67*+1+the other party's phone number.
Deactivate: 68*+1+the other party's phone number
Log in: *41 e.g. To log in, John dials *41802, where *41 is the prefix to log in and 802 is the hunt group number. Once John is logged in, receives support calls
Log out: *42 e.g. the agent dials *42302 on his phone, where *42 is the prefix to log out and 302 is the hunt group number. After that, they don't participate in handling calls sent to this hunt group but can still receive direct calls.
Group Pickup feature enables an end user to answer a call that arrives to other extensions within a cloud PBX environment. The default value is *40.
To allow call pickup, activate it in the customer's service configuration. Please call our technical support for more information.
An end user can dial before a colleague's number to speak to them by speaker phone. For intercom communication to function, both users must belong to the same cloud PBX for intercom communication. The default value is *33. e.g. dial *33801 to page extension 801.
You can check your CDR (Call Detail Record) in your monthly invoice or please call our technical support first, we can then provide the web portal for you to check online.
Please reach out to our technical support hotline.