CIK Business may provide high speed internet plans with limited or unlimited usage for downloading and uploading.

Unlimited usage plans are based on residential customer normal usage, if abnormal usage or malicious activities detected which endangers CIK Business network, CIK Business may suspend customer's service or limit the speed without notice in advance.

CIK Business unlimited internet downloading policy is also governed and affected by CRTC rules and decision, government laws, and provider's policy which if any change, CIK Business will notify customers by email 30 days in advance at least.

CIK Business does not block any outgoing ports, web sites or services. For access to CIK network from outside, CIK Business may block certain ports from time to time based on network security reasons.

There are many reasons for you to feel speed slow or unstable, it could be the usage is too heavy comparing what your speed can support, or hardware not able to handle or Wi-Fi is not strong enough or distorted. If we decide it is caused by the hardware, we would replace the hardware free of charge; if we decide it is due to heavy usage, then you need to upgrade to higher speed to get better experience.

When you are upgrading your speed, you may get a hardware upgrading as well or you my still use current hardware based on if it can handle the new speed or not.

Usually when you are requesting a speed or hardware upgrading, our customer service rep will notify you if the old devices need to be returned or not. If need to be returned, a return label will be sent to your email or attached in the shipment to you.

Once your order activation date is confirmed, we will ship your package from our closest shipping centre and you will be notified by email with a tracking number.