The device(s) will be shipped once the activation date is confirmed. If you have not yet received an activation confirmation email or SMS, please allow five to seven days from the date your order payment was received for the confirmation notice to arrive.
Once the device(s) has been shipped, a tracking number will be provided via email. You can monitor the shipping status through www.canadapost.ca or www.purolator.com. If the status indicates the package has been delivered but you have not received it, please check your community mailbox to see if it was delivered there.
If the package cannot be located, kindly contact our Customer Service Department to request a replacement. We will also follow up with the carrier to investigate the original package.
When your service was cancelled, the equipment has been treated as demolished and no longer warrantied. When you reactivate the service using this equipment, they are treated as your own equipment and no longer under the CIK Business standard hardware lifetime warranty.
Every new CIK Business customer may be given a one-time large discount when signing up, and if you cancelled the service and wish to reactivate the service at the same address, the promotion can only be offered after 6 months from the previous cancellation date. If you just purchased a property or just moved in to a new home, we would ask you to provide a property purchase term or a rental agreement, and upon approval, you would be eligible for the latest promotion.