CIK Business provides a standard 30-day warranty policy for new business Internet and phone service.
For whatever reason, service can be cancelled within 30 days from the service activation date. The purchased hardware will be fully refunded (If returned within 7 days from the cancellation request in the original package). Any one-time charge such as a processing fee, activation fee, installation fee, upgrading fee, shipping fee, or a Bell/Rogers/Cogeco/Videotron DMC charge is non-refundable and will be charged at full amount if waived or discounted. Fixed monthly service fee will be waived but variable charges such as long distance, usage charge or Pay Per View charge will be charged based on usage at normal rate.
This policy only applies to new customers only who install CIK Business service at the first time. It doesn't apply to a service reactivation in the same address or a DSL/Cable/Fibre Conversion or customer moving to a new address.
From January 1st, 2011 all of CIK Business hardware must be received from CIK Business (Rental or No-Rental/Purchase), if it is required for using a CIK Business service. And all customers receive a life time warranty for all hardware purchased as long as customer keeps using CIK Business service. We provide complete end-to-end support for the hardware we provide during the life-time of your subscription with us.
Any defective hardware will be replaced free of charge (Broken hardware due to physical damage are not included in this warranty).
New customer's first-time order payment will include the following:
- Processing fee for service activation
- Shipping fee
- Equipment charges may apply on certain plans
- A service deposit may apply to certain plans
Please contact our customer service to see if you are eligible for free hardware promotions and if the service deposit can be waived.
The first order payment must be received before the order is processed.
Every month we email you the monthly invoice and you can also check your invoice online from the CIK Business portal; to make payments for your monthly invoice, you can select the following options:
Pay by Pre-Authorized Debit (PAD) from your bank account. You need to fill out a PAD form or provide a copy of a void cheque and send it back to care@cikbusiness.com. Your invoice payment will automatically be withdrawn from your bank account on the 15th of each month (if the issue day falls on a weekend or a holiday, the withdrawal will occur on the next business day.)
Provide a credit card and authorize us to charge automatically.
Make payments online using your credit card from the CIK Business portal
Make payments by credit card over the phone by calling our customer service
Make a payment via online banking and select CIK Business Solution Inc. as the payee. For payment processing, the following banks are available; TD Bank, CIBC, BMO (Bank of Montreal), Scotia Bank, Royal Bank, HSBC, National Bank, Laurentian Bank of Canada and Desjardins Group. Please allow our Accounting Department 3-5 business day to receive the proof of payment from the bank.
Pay by Cash or Debit – Cash is accepted in every CIK Business customer support centre.
We appreciate you making payments on time to avoid service interruption. If your service is disconnected due to payment issues, restoring your service would require you to pay a reactivation fee of $65 within 7 business days. You might want to consider keeping a one-month service fee deposit with us to avoid service interruption due to non-payment issues.
An email notice containing the tracking number will be sent to you once the device(s) have been shipped from our warehouse. You can track the shipment updates at https://www.canadapost.ca/ or https://www.purolator.com/.
Monthly invoices will be generated on the 1st day of each month and sent to your billing email on the following date. For new customer, you will receive your first invoice at a bigger amount than your monthly plan as it contains service fee for the current month as well as the service fee from the day your services are activated to the last day of previous month.
Some of CIK Business plans might have 1–3-year term which have been introduced at time of sign up, in the printed order description in the device parcel delivered and welcome email sent once service activated. Therefore, we will not notify you separately. After your term is completed, it is becoming month to month basis without term.
CIK provides two hardware options for customer to use CIK Business CPE: 1) Purchase 2) Rental/Free Rental/Rent to own.
If you have made a service cancellation request within 30 days from activation, you MUST return the hardware with original package within 7 days of the cancellation request for a refund. Restocking fee will be applied if hardware is returned without the original package or is missing parts. For rental/free rental/rent to own option, hardware purchase fees will be applied if the hardware is not returned as requested.
If the service cancellation request is made after the period of CIK Business 30 days standard service warranty:
For the purchased hardware, hardware return is not required and no refund will be made;
For rental/free rental/rent to own option, you must return the hardware with all accessories within 7 days of the cancellation request to avoid additional charges; or a hardware purchase fee will be applied if hardware is not returned as requested. If you wish to keep the hardware, you can notify us and an original or discounted price might be available. To get to know whether your hardware is purchased or rental/free rental/rent to own, you can look at the plan details we shipped with the hardware prior to your activation date, check the signed service agreement or contact our customer service.
There is no interest to be obtained over the deposit over the period on which CIK Business holds onto the deposit.