CIK business phone includes unlimited calls to all of Canada except Northern Territory 1-867. CIK Business doesn't limit the domestic calls but CIK Business keeps the right of suspending or disconnecting the service if abnormal usage detected or endangers our network.

Regardless of which phone service your business is currently using, you should expect the following features:

1. Virtual phone numbers
2. Call waiting
3. Call display
4. Multi-way Conferencing
5. Call forwarding
6. Voicemail

Please reach out if you would like more information about your specific service

Yes. Our IP phone service does support different kinds of alarm systems. However, we would need specific phone ATA. Also, some physical wiring needs to be changed either by alarm company or qualified technician from 3rd party. If you have and existing alarm system to be connected to CIK Business phone system, please make sure you notify us when you sign up.

CIK Business phone numbers will not be displayed on 411 or yellow page by default. If you want to display your phone number on 411 or yellow page, please let us know and certain charge might be applied.

911 service is a mandatory service required by CRTC, all VoIP companies are required to provide 911 service in Canada. CIK Business is a registered in CRTC from 2005 and our E911 has been reviewed and compliance with CRTC regulation since 2005. You need to make sure the service address you provided is always updated. However, due to our business phone service is based on internet, so if your internet is not working, our E911 service is not working, we recommend always keeping a cell phone as a backup for 911 service.

We now support direct dialing for 211 and 311 for Ontario customer.

We do not support 411 directory assistants.

Yes. You call Toll free numbers free of charge. However, some of toll-Free numbers are not allowed from some calling area, so you might check if you can call that number from your local phone.

Yes. You might require CIK to block your long distance.

Call records occurred in previous month will be displayed on your monthly invoice.

According to CRTC regulations, all Canadian telephone numbers can freely switch between different local telephone companies. This is the local number of convertibility. So, any customer has the right to put their phone numbers to other companies, which means you can keep the original number to the CIK Business. CIK Business is a CRTC registered local and long-distance telephone company that provides local and long-distance service licensees, customers can remain within the scope of the corporate network to any phone number.

To port your existing numbers to CIK Business:

1. Make sure the number is active at your current phone service provide.
2. Provide a copy of your most recent invoice from your current phone service provider. The invoice should display your business name, address and the phone number you want to port in.
3. Fill up the LOA form for Toll Free numbers (if applicable)
4. Provide a preferred porting date and time. (Unless specified, it will usually be arranged at the internet activation appointment date)
5. Allow us 3-5 business days from the day we received your valid document to port your numbers
6. You will be notified about the target porting date or the reason if the porting is rejected.
7. You will be notified once the porting is complete.

To Port your CIK Business number to other company:

1. You need to keep your CIK phone number active before ported out.
2. You need to clear all outstanding balances.
3. You need to request your new phone company to submit a porting request for your number.
4. You will be notified once we receive a port out request for your CIK Business number.